Every bug reporting tool I evaluated worked the same way: the
screenshot, the console log and the whole session uploaded to the
vendor’s cloud. For teams under GDPR — or anyone whose
screens show real customer data — that is where the
evaluation stops. A DPA to negotiate, a sub-processor review to
pass, and often a flat no from legal.
So I built it from the other end: keep everything that makes a
report worth reading, and take the report host out entirely.
Capture, processing and export all happen in the browser, and what
you get is a file you own outright — if BugBundler
disappeared tomorrow, every report you have exported still opens.
The Jira integration follows the same rule: the report is handed
to your Jira site and discarded, never stored on our side. Every
change since is in the changelog.
When something breaks, it goes straight to whoever can fix it. No
support tiers to escalate through, no ticket bouncing between
departments before anyone reads it.
Account data hosted in the EU
No support tiers
Reports keep working without us