BugBundler logo

Solution

GDPR-ready bug reporting with EU data residency

Most bug-reporting tools require uploading screenshots and session data to a third-party cloud before your team can even see them. BugBundler doesn't need to — and the account data it does process stays in the EU, in Finland and Sweden.

Where your data actually lives

  • Bug report content — screenshots, DOM snapshots, console logs, and network activity — is captured and assembled into a portable HTML file on the reporter's device. There is no feature to upload it to BugBundler's servers at all — sharing a report means sending that exported file yourself, the same way you'd share any other file (email, chat, or attached to a ticket).
  • Account, workspace, and billing data — name, email, company, role, and subscription details — is processed on Google Cloud in the EU: Cloud Functions in Finland (europe-north1) and Firestore in Stockholm, Sweden (europe-north2).
  • No always-on server dependency for the report-capture workflow itself, so there's no cross-border transfer question to answer for the data your reporters care most about protecting.

How that compares

Based on each vendor's published privacy and security documentation as of 2026:

Tool Report data location Notes
BugBundler Stays on-device Account data in Finland/Sweden (EU) by default.
Marker.io AWS EU (Ireland) Requires uploading captures to their cloud.
BugHerd AWS, may move to AU/UK/US Reserves the right to transfer data outside the EU; Australia has no EU adequacy decision.
Jam.dev GCP US (Central) Report data is stored outside the EU by default.
Userback AWS, region unspecified GDPR-compliant; no confirmed EU-only option.

Comparisons reflect publicly documented hosting information at the time of writing and may change. Verify current details directly with each vendor before making a procurement decision.

For procurement and legal review

  • A Data Processing Agreement is available covering BugBundler's processing of account and billing data.
  • Full subprocessor disclosure — including Stripe (payments) and Resend (transactional email) — is listed on the Privacy page.
  • Formal certifications (SOC 2, ISO 27001) are not yet obtained — we'd rather say that plainly than overclaim. See the Compliance page for current status and roadmap.
Add to ChromeTalk to us about compliance

All product names, logos, and trademarks are the property of their respective owners. References are for identification purposes only and do not imply endorsement or affiliation.